New review alerts
Detect new Google reviews for connected locations and surface them inside the review workflow.
Feature
Know when Google review activity needs attention
Monitor new reviews, negative reviews, unreplied reviews, rating changes, and missed response windows across connected Google Business Profile locations.
Review Alerts help local teams stay ahead of review management work using official review data and Postly-defined response rules.
- Track new review activity
- Surface negative reviews faster
- Monitor response delays by location
Rating and negative review alerts
Identify low-rated reviews and rating changes so teams can prioritize customer feedback that needs attention.
Missed SLA alerts
Let each business define its own response SLA in Postly, then calculate missed response windows using review timestamps and reply status.